Penelope Cotton Canvas Kids Elephant Pentagon Teepee Tent

SHIPPING GUIDE & POLICY

At One Click Happy Kid we understand the need to get your items quickly after ordering from us. We will endeavour to pack, ship and dispatch your item as quickly as possible.

All orders dispatch 1 or 2 days after your purchase. Our dispatch warehouses located across Australia and operates Monday - Friday.

Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.

oneclickhappykid.com.au is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

AUSTRALIA POST

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a bar coded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

ARAMEX COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex website.

A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Aramex,please visit http://www.aramex.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

Please note Due to COVID-19 WE’RE Currently experiencing delays across all shipping platform that we use.

Standard estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Day/time of delivery

Unfortunately, we can’t give you an exact day and time your order will arrive as this will be determined by the courier’s transit times and trucking schedules.

Tracking No

Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier’s website.

The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.

If you do not receive your item within 10 business days, please contact our customer service team.

Note for the courier

Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.

Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.

Call me before delivery

As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.

Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.

If non home to receive

If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).

If there’s no safe place they will leave a calling card and you can call them to arrange a re-delivery date.

In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Note: If your postcode is listed above as undeliverable, you are requested to contact us and we may be able to work with an alternate courier and it may include additional delivery fee to get your order delivered.

More Info :

Email us at hello@oneclickhappykid.com.au or Call 1300 133 702 to speak to a customer service representative.

Can I return my product?

Sure! oneclickhappykid.com.au offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

You should be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition (including all original protective packaging).
2. You must complete your return within 10 days of the date of your order and you are responsible for arranging the return and all related costs.
3. The original shipping costs to you are not refunded.
4. You must contact us before any refund or exchange is granted and you must adhere to the above terms.

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.  If purchased online we will just require your details to confirm identity.  Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oneclickhappykid.com.au

General Goods Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you would like to exchange your item for something different, send us an email at hello@oneclickhappykid.com.au. You will need to follow the returns procedure and then order the different item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

Return Procedure

Returns will only be accepted if you contact us prior to returning the goods.  Returned items need to be shipped to a number of locations, so please wait for confirmation before returning the item as additional shipping costs will be charged to you if you ship it to the incorrect location.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outward shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Returning items to us is at your own risk and cost.